When you deal with DQ Heating, it’s good to know we will always treat you as a valued customer; we guarantee you’ll get a personal service with attention to even the smallest detail. We’re more than happy to give pre-sales advice on anything from technical issues and pipework dimensions to colours and finishes or heat requirements. We pride ourselves on our excellent customer service and, having 20 years’ experience in the market, our vast knowledge of radiators, towel rails, accessories, and the industry itself.
As a family-owned business, it means we can react quickly to the changing needs of our customers and we have the freedom to create partnerships with our specialist radiator manufacturers around the globe. We carefully select each one for their commitment to cost control and, above all, quality. So, rest assured, each one manufactures radiators and towel rails (and accessories) in line with the very latest technology and environmental awareness. At DQ Heating, we are constantly reviewing our processes and refining our skills.
Don’t forget that, if you place your radiator and towel rail order before 3pm for one of our stocked ranges, your delivery will arrive with you the next working day!
We have recently invested in our own bespoke powder coating plant for our designer radiator and towel rail collections. Powder coating is a type of finish that is applied as a free-flowing, dry powder. Unlike conventional liquid paint, which is delivered via an evaporating solvent, powder coating is applied electrostatically and then cured by a heat treatment in large ovens. Powder coating provides better performance than wet paint; because of the thermal bonding process it undergoes during curing, it is more resistant to chipping, scratching and general wear . This performance is especially important for radiators and towel rails due to the constant temperature changes and possible damage from everyday living. In addition to its physical toughness, powder coating provides superior colour retention. The powder itself is non-toxic, making it kinder to the environment than a wet paint process, which can contain potentially dangerous solvents.
Having our own plant means that we can very closely control quality, and with our facility being on the same site as our warehouse and despatch department, there’s a significantly reduced risk of damage. However, more importantly, we have been able to enormously reduce the number of ‘product miles’ and therefore our carbon footprint, for each painted order. We control our plant so we don’t have to wait in a queue with others and, as a result, we’ve been able to drastically reduce our coloured radiator lead times. We can provide any RAL colour, a wide selection of special-finishes and even a colour-matching service. Colour-matching means we can help to create beautiful spaces within your home or project by matching the colour of your high-end paint, with your radiator!
In 2020, we welcomed our new cardboard packaging machine. Not only have we have been able to reduce the amount of waste cardboard we produce, more importantly, we’ve been able to dramatically reduce the amount of plastic we use in our packaging. We are constantly striving to use zero plastic when it comes to packing our radiators and towel rails and with the help of our new machine, we are able to despatch radiators with only around 5% of the packaging being made from plastic. It’s an amazing result and one that we are very proud of.
Our new, in-house designed packaging means products will arrive safely and in the perfect condition you would expect. It also allows us to accelerate our processing so stocked product orders received up to 3pm can be despatched the same day without any problems.
At DQ, it is our goal that each and every customer has a great experience when dealing with us. We don’t believe in putting barriers in the way of communication which is why, if you phone us, instead of endlessly pressing buttons and choosing options for the right department, you’ll get straight through to our dedicated Customer Care Team; these guys really know their stuff and are more than happy to answer any queries or questions you have.
If you need specific technical details or the fitting instructions for your radiator or towel rail, these can also be found on our website; just select your product from the collection and click through to the information you need.
We’re sure you won’t have any problems with your radiator or towel rail. But, if you do come across an issue, you’ll find at DQ we don’t hide behind an endless list of clauses. In fact, we will do everything we can to help you and will honour the guarantees we publish; just call or email our Customer Care Team for help.
We understand that everybody has different needs and requirements and that’s why we strive to ensure we are easy to deal with. We can deliver your order to anywhere in the UK – either by our courier service, our pallet service (for larger deliveries) or, for certain deliveries that may have special requirements, we can deliver using one of our own vehicles. You can be assured that your order will arrive safely and on time, whichever delivery method is chosen; allowing you to enjoy your new radiator or towel rail in the shortest possible time.