After Sales Care
At DQ, it is our goal that each and every customer has a great experience when dealing with us. We don’t believe in putting barriers in the way of communication which is why, if you phone us, instead of endlessly pressing buttons and choosing options for the right department, you’ll get straight through to our dedicated Customer Care Team; these guys really know their stuff and are more than happy to answer any queries or questions you have.
If you need specific technical details or the fitting instructions for your radiator or towel rail, these can also be found on our website; just select your product from the collection and click through to the information you need.
We’re sure you won’t have any problems with your radiator or towel rail. But, if you do come across an issue, you’ll find at DQ we don’t hide behind an endless list of clauses. In fact, we will do everything we can to help you and will honour the guarantees we publish; just call or email our Customer Care Team for help.
We understand that everybody has different needs and requirements and that’s why we strive to ensure we are easy to deal with. We can deliver your order to anywhere in the UK – either by our courier service, our pallet service (for larger deliveries) or, for certain deliveries that may have special requirements, we can deliver using one of our own vehicles. You can be assured that your order will arrive safely and on time, whichever delivery method is chosen; allowing you to enjoy your new radiator or towel rail in the shortest possible time.